I am not currently able to accept customized or personalized orders.

Progress keeper charms should be handled with care. Please avoid getting your charms wet, exposing them to heat, dropping them, tugging or pulling on them, or leaving them out exposed to dust. I recommend you keep your charms in a container with a lid. I do not recommend using your progress keepers as anything other than as a progress keeper for your knitting/crochet projects.

Each progress keeper is carefully assembled with hardware that is screwed in for durable, long-lasting use. The wood is waxed/finished to prevent cracking and dust build-up. When properly handled, your progress keeper should last a long time. You can always contact me with any care questions you may have.

Because the wood is finished with food-grade beeswax to prevent cracking and dust build-up prior to shipment, you shouldn't need to do anything else. But if you feel the wood is drying out, it is safe to apply food-grade beeswax like you would for butcher blocks or cutting boards. Use a clean cotton cloth to apply, wipe off any excess, and allow to fully dry before storing or using with your projects. I recommend Clapham's Beeswax Salad Bowl Finish.

I am not currently able to produce wholesale orders or collaborate for bulk orders due to the time it takes to hand carve single items.

I make every effort to ensure my charms are durable by using an eyelet that is screwed and glued in for extra durability so it should not come apart.

If the hardware should come apart from the charm, you can use E6000 glue to glue the eyelet back to the charm.

Quality control is important to me, so if you believe your item is defective, please contact me ASAP so I can try to make it right for you.